Frequently Asked Questions
Frequently Asked Questions
Orders and delivery
Do you charge for shipping?
No. Standard shipping is free on every order to all 50 US states. There is no minimum order value and nothing to add at checkout.
Can you ship outside the United States?
Not at the moment. We deliver to US addresses only, and we do not offer an expedited or express service.
How quickly will my order leave you?
Orders are processed within 0-1 business days. Anything placed after 2:00 PM MT is handled the next business day.
And how long is delivery?
Once dispatched, standard delivery takes 2-3 business days. Remote addresses and carrier delays can occasionally add a day.
How do I follow my parcel?
We email a tracking number as soon as your order is handed to the carrier. Use it on the carrier's site to see where the parcel is at any time.
Products
What are the tools and hardware made of?
Mostly steel, aluminum, hardened plastic and rubber-grip composites. The materials, dimensions and weight are listed on each product page.
Will a car accessory fit my vehicle?
Most organizers, mats and holders are universal or adjustable. Where an item has a size limit we print the measurements on the product page, so compare them with your trunk, seat or console before ordering.
Can garden items be left outdoors?
Items described as weather-resistant can. Everything else lasts longer if it is brought under cover between uses.
How should I store steel tools?
Dry them after use, keep them somewhere dry, and wipe bare metal with a little machine oil every few months. A rack or tool roll keeps them off damp floors.
Are the products new?
Yes. Everything sold by Integrasco is brand new and shipped in its original packaging. We do not sell refurbished or open-box items.
Payment
Which payment methods do you take?
We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available to you appear on the payment step of checkout.
Is my card information safe?
Payments are handled by Shopify Payments over an SSL-encrypted, PCI-DSS compliant checkout. We never store your card details.
Returns and refunds
What can I return?
Items with a manufacturing defect, items damaged in transit, and items that are not what you ordered — provided you contact us within 30 days of delivery. We cannot accept returns for change of mind or personal preference, so please check the measurements before you buy.
My parcel arrived damaged. What now?
Tell us within 72 hours of delivery and send photos of the product, the outer box, the shipping label and the inner packaging. That is all we need to open a claim.
How do I start a return?
Email support@integrasco.com with your order number, a short description of the problem and photos where relevant. We review requests within 1-2 business days and, if the return is approved, send you prepaid return instructions — the return postage is on us.
When will I see my refund?
Refunds go back to the original payment method within 3-7 business days of the returned item passing inspection. Your bank may take a little longer to show it on your statement.
Contact
How do I reach you?
Email support@integrasco.com or call +1 (623) 861-8452 during Monday-Saturday, 9:00 AM - 6:00 PM MT. Emails are answered within 1-2 business days.