Refund policy

Refund & Returns Policy

Effective date: September 17, 2026

We check what we sell, but things can go wrong between the warehouse and your door. This policy sets out when Integrasco accepts a return, how to arrange one and how you get your money back.

What can be returned

We accept returns in three situations:

  • Manufacturing defect — a fault in the materials or the way the item was made.
  • Damage in transit — the item was damaged on its way to you.
  • Wrong item — you received something different from what you ordered.

We do not accept returns for change of mind, personal preference, or an item that turned out to be a different size than you expected. Measurements and materials are on every product page; if anything is unclear before you order, ask us and we will help.

Time limit

You must contact us within 30 days of the delivery confirmation date. Requests made after 30 days cannot be accepted.

Damaged parcels — report within 72 hours

Transit damage has to be reported within 72 hours of delivery so that we can claim against the carrier. Please photograph:

  • the damage to the product itself;
  • the outer shipping box, showing its condition;
  • the shipping label, legibly;
  • the inner packaging materials.

Keep the box and packaging until the claim is settled.

How to start a return

  1. Email support@integrasco.com with your order number, a description of the problem and the photos above where relevant.
  2. We review the request within 1-2 business days and confirm whether it qualifies.
  3. If it does, we send you return instructions and a prepaid label.
  4. Pack the item securely — in its original packaging where possible — and send it back as instructed.
  5. When the item arrives we inspect it and process your refund.

Please do not send anything back before we have confirmed the return; unannounced parcels may be delayed or refused.

Return shipping

For approved returns — defective, damaged or incorrect items — the return postage is paid by us. You will not be charged to send a qualifying item back.

Refunds

Refunds are issued to the payment method used at checkout. Once the returned item has been received and inspected, the refund is processed within 3-7 business days; your bank or card issuer may then take a few further days to show it on your statement. We do not offer store credit, and we do not currently offer exchanges — if you want a replacement, we refund the original and you can place a new order.

In some cases, for example a small defect or a wrong item that is inexpensive to replace, we may offer to send a replacement or a partial refund without asking for the item back. We will always propose this by email first.

Cancelling an order

If you need to cancel, email support@integrasco.com as soon as you can with the order number. Orders that have already been processed or dispatched cannot be stopped; once delivered, the conditions above apply.

Contact

  • Email: support@integrasco.com
  • Phone: +1 (623) 861-8452
  • Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT